FAQ

We love custom requests — from personalised scent combinations to bespoke packaging for corporate gifting or special occasions. Reach out via our contact form with your idea and we'll explore what's possible together.

Yes — every AURA order is packaged with care. Gift sets come in our signature minimal packaging designed to feel as luxurious to open as the products inside. If you'd like a personalised note included, simply mention it when you contact us.

As a boutique brand, we handle all orders personally to ensure the best experience. Simply use our contact form to let us know what you'd like — individual products, a curated gift set, or a custom bundle you've built using our Gift Guide tool. We'll get back to you promptly to confirm availability and arrange payment.

Every AURA product is handcrafted in small batches using high-quality, skin-loving ingredients. We use a blend of natural butters, essential oils, plant-based extracts, and minimal preservatives to ensure both efficacy and safety. Full ingredient lists are listed on each product page.

Many of our products are formulated to be gentle enough for sensitive skin, particularly our lavender & oat moisture bar and honey & beeswax lip balm. However, as all products are handcrafted and contain natural ingredients, we recommend checking the full ingredient list if you have known allergies. When in doubt, reach out via our contact form before purchasing.

Absolutely. Our Gift Guide includes a Bundle Builder that lets you handpick exactly the products you'd like to include. Once you've made your selection, submit your choices through our contact form and we'll confirm pricing and packaging options for your custom set.

Shelf life varies by product. Our soaps and scrubs last 12–18 months from production, while lip balms and serums are best used within 12 months. As all products are handcrafted in small batches without heavy preservatives, we recommend storing them in a cool, dry place away from direct sunlight to maximise longevity.